Refund policy

Our product listings contain detailed information, photos and videos to help you make an informed choice when committing to a www.pryz.me purchase and we are here to assist if you need any additional information.

For hygiene reasons and the protection of our customers, we can’t accept returns if the product has been opened. With that said, we stand behind our products and want our customers to be satisfied so we’ll always do our utmost to be fair and reasonable and treat our customers the way we would wish to be treated ourselves.

This policy does not affect any statutory rights you may have as a consumer such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
- Gift cards
- Some personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ask@pryz.me

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ask@pryz.me and send your item to: CULT BRANDS GROUP LIMITED, Unit 1, Merlin Park, Halesfield 19, Telford, TF7 4FB, United Kingdom

Shipping
To return your product, you should mail your product to: CULT BRANDS GROUP LIMITED, Unit 1, Merlin Park, Halesfield 19, Telford, TF7 4FB, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.